Frequently Asked Questions

Absolutely not. YogaWithKassandra is free to download and explore as you please, you are able to watch preview videos for categories and see all the classes that are available on the app.

Simply go to play any class in the app and follow the prompts for sign up. 

There is no ‘single class pass’ available in the app, just one simple subscription payment for unlimited access to the entire app.

We’ve made our pricing simple, one monthly payment of $9.99 USD ($2.50/week) for unlimited access to the entire app. Simply go to play any class in the app and follow the prompts for sign up. When you try to play a class, you will be prompted to sign up to the app, follow the prompts to accept the terms of service and confirm your subscription to the app, you will then have unlimited access to all yoga and workout classes. 

The video you are trying to access belongs to the overall yoga and workout app subscription. The monthly subscription price unlocks not only the video you are trying to play but gives you access to the entire and ever growing library of classes. 

Access to the app is based on a monthly or yearly subscription which automatically renews. You can cancel at any time.

If you have signed up via a website, then you will need to cancel your subscription on the website it was created on.

If you signed up within the app / vid-app, all in-app subscriptions are managed by Apple & Google.

To cancel your in-app subscriptions please follow the instructions for your device below:

Apple

Head into your settings on your phone > iTunes & App Store > Click your Apple ID > View Apple ID > Subscriptions > Cancel Subscription
https://support.apple.com/en-nz/HT202039

Android

Open Google Play Store > Tap Menu > Account > Subscriptions > Find the subscription you want to cancel > Cancel Subscription
https://support.google.com/googleplay/

The steps to renew a canceled subscription depend on which device you used to sign up for your subscription.

Website

If you signed up for your subscription on the website, just visit the ‘Account > Subscriptions’ page on the website. There you’ll be able to renew your subscription.

Apple

If you signed up for your subscription in the iOS app, please follow the steps here to renew your subscription – https://support.apple.com/en-nz/HT202039.

Android

If you signed up for your subscription in the Android app, please follow the steps here to renew your subscription – https://support.google.com/googleplay/answer/7018481?hl=en.

All app subscriptions are managed by Apple for iOS and Google for Android, because of this we are unable to provide an unsubscribe feature within the app itself. However, canceling your subscription is super fast and easy, simply follow the directions above for your device.

Yes, once you are subscribed to the app simply navigate to the video you wish to save and tap the cloud icon in the top right corner. As long as you are subscribed to the app, you will be able to view that class anytime, anywhere without internet. You downloaded videos will be saved in the ‘Downloads’ section, which you can find in the top left drop down menu in the app.

This can be for a few reasons relating to your Apple or Google App settings or purchase information. Most commonly, simply make sure ‘in-app purchases’ are switched on in your App Store settings.

Apple

Head into your settings on your phone > General > Restrictions > In-App purchases

Android

Open the Google Play Store > Tap Menu > Settings

Still need help? don’t hesitate to contact the app support team.

You do not need Facebook to subscribe to the app.

If you have signed up via website, then you will need to update your payment details by logging into your account on the website.

If you signed up via the app / vid-app, all payment details are managed in your Apple or Google account.

To update your payment information please follow the instructions for your device below:

Apple

Head into your settings on your phone > iTunes & App Store > Click your Apple ID > View Apple ID > Manage Payments > Then add, update, reorder, or remove your payment methods
https://support.apple.com/en-nz/HT201266

Android

Open Google Play Store > Tap Menu > Payment methods > More payment settings > Edit the payment method you want to update > Update
https://support.google.com/googleplay/answer/4646404

Need more help?

Submit a ticket with our support team