I want to view, cancel, or manage my subscriptions
If you first signed up on the website, then you will need to cancel your subscription by logging into your account on the website. (https://yogawithkassandra-members.com/account/)
If you signed up via an in-app purchase, then all in-app subscriptions are managed by Apple, Google, and Roku. To cancel your in-app subscriptions please follow the instructions for your device below:
Head into your settings on your phone > iTunes & App Store > Click your Apple ID > View Apple ID > Subscriptions > Cancel Subscription
Open Google Play Store > Tap Menu > Account > Subscriptions > Find the subscription you want to cancel > Cancel Subscription
To cancel your Roku subscriptions then please follow the instructions below
Can you cancel my subscription for me?
We would love to help! But unfortunately we simply do not have the power to do that as Apple, Google, and Roku manage all in-app subscriptions and purchases.
Please follow the instructions in the “To view, cancel or manage your subscriptions” drop down above
How do I get a refund?
For website purchases you will need to request a refund from the website you signed up on.
For in-app purchases, you will need to request one from Apple, Google or Roku.
Please note – we are simply unable to process a refund for you as it has to be processed by the App Store you purchased from. If you would like a refund then you will need to contact them on the links below.
For more answers to Frequently Asked Questions, please visit the FAQs page.
Are you experiencing an issue with the app you’re using or you’ve looked through our FAQs and still need help?
If you’re having trouble using the app or you don’t find the answer to your question in the FAQs, please fill out the form below and one of our team will get back to you within 48 hours.