FAQs

By downloading the app, have I agreed and entered into paying the $13.99USD monthly subscription?

Yoga with Kassandra is free to download and explore as you please, you are able to watch preview videos for categories and see all the classes that are available on the app. There is a free 7 day trial for new members and the membership can then be cancelled at any time if desired.

How do I sign up to the app?

Simply go to play any class in the app and follow the prompts for sign up.

Can I buy access to just one class?

There is no ‘single class pass’ available in the app, just one simple subscription payment for unlimited access to the entire app.

I don’t understand the app price, is the price shown just for the chosen video? Or will I have unlimited access to all yoga videos?

We’ve made our pricing simple, one monthly payment of $12.99 USD or one yearly payment of $129.99 USD for unlimited access to the entire app. Simply go to play any class in the app and follow the prompts for sign up. When you try to play a class, you will be prompted to sign up to the app, follow the prompts to accept the terms of service and confirm your subscription to the app, you will then have unlimited access to all yoga and workout classes.

What does 'This video is part of subscription mean'?

The video you are trying to access belongs to the overall yoga and workout app subscription. The monthly subscription price unlocks not only the video you are trying to play but gives you access to the entire and ever growing library of classes.

Just a one-off payment or monthly?

Access to the app is based on a monthly or yearly subscription which automatically renews. You can cancel at any time.

How do I cancel my subscription?

If you have signed up via a website, then you will need to cancel your subscription on the website it was created on.

If you signed up within the app / vid-app, all in-app subscriptions are managed by Apple & Google.

To cancel your in-app subscriptions please follow the instructions for your device below:

Apple
Head into your settings on your phone > iTunes & App Store > Click your Apple ID > View Apple ID > Subscriptions > Cancel Subscription

https://support.apple.com/en-nz/HT202039

Android

Open Google Play Store > Tap Menu > Account > Subscriptions > Find the subscription you want to cancel > Cancel Subscription

https://support.google.com/googleplay/

How can I renew a subscription I've previously canceled?

The steps to renew a canceled subscription depend on which device you used to sign up for your subscription.

Website
If you signed up for your subscription on the website, just visit the ‘Account > Subscriptions’ page on the website. There you’ll be able to renew your subscription.

Apple
If you signed up for your subscription in the iOS app, please follow the steps here to renew your subscription – https://support.apple.com/en-nz/HT202039.

Android
If you signed up for your subscription in the Android app, please follow the steps here to renew your subscription – https://support.google.com/googleplay/answer/7018481?hl=en.

Can I cancel my subscription within the YWK app?

All app subscriptions are managed by Apple for iOS and Google for Android, because of this we are unable to provide an unsubscribe feature within the app itself. However, canceling your subscription is super fast and easy, simply follow the directions above for your device.

Can I save or download classes for watching offline?

Yes, once you are subscribed to the app simply navigate to the video you wish to save and tap the cloud icon in the top right corner. As long as you are subscribed to the app, you will be able to view that class anytime, anywhere without internet. You downloaded videos will be saved in the ‘Downloads’ section, which you can find in the top left drop down menu in the app.

The app is telling me it cannot connect to my iTunes account and not allowing me to subscribe. I have entered my password to purchase and it still won’t let me! Help!

This can be for a few reasons relating to your Apple or Google App settings or purchase information. Most commonly, simply make sure ‘in-app purchases’ are switched on in your App Store settings.

Apple
Head into your settings on your phone > General > Restrictions > In-App purchases

Android
Open the Google Play Store > Tap Menu > Settings

Still need help? don’t hesitate to contact the app support team.

Do I need facebook to sign up to the App?

You do not need Facebook to subscribe to the app.

How do I update my payment information?

If you have signed up via website, then you will need to update your payment details by logging into your account on the website.

If you signed up via the app / vid-app, all payment details are managed in your Apple or Google account.

To update your payment information please follow the instructions for your device below:

Apple
Head into your settings on your phone > iTunes & App Store > Click your Apple ID > View Apple ID > Manage Payments > Then add, update, reorder, or remove your payment methods

https://support.apple.com/en-nz/HT201266

 

Android
Open Google Play Store > Tap Menu > Payment methods > More payment settings > Edit the payment method you want to update > Update

https://support.google.com/googleplay/answer/4646404