If you have signed up via website, then you will need to update your payment details by logging into your account on the website. https://yogawithkassandra-members.com/account/

Select “Subscriptions” and “Update” to change your payment method.

If you signed up via the app store on your mobile device, all payment details are managed in your Apple or Google account.

To update your payment information please follow the instructions for your device below:

Apple
Head into your settings on your phone > iTunes & App Store > Click your Apple ID > View Apple ID > Manage Payments > Then add, update, reorder, or remove your payment methods

https://support.apple.com/en-nz/HT201266

Android
Open Google Play Store > Tap Menu > Payment methods > More payment settings > Edit the payment method you want to update > Update

https://support.google.com/googleplay/answer/4646404

If you have signed up via a website, then you will need to cancel your subscription here https://yogawithkassandra-members.com/account/ and click on “Subscription”

If you signed up within the app / vid-app, all in-app subscriptions are managed by Apple & Google.

To cancel your in-app subscriptions please follow the instructions for your device below:

Apple
Head into your settings on your phone > iTunes & App Store > Click your Apple ID > View Apple ID > Subscriptions > Cancel Subscription

https://support.apple.com/en-nz/HT202039

Android

Open Google Play Store > Tap Menu > Account > Subscriptions > Find the subscription you want to cancel > Cancel Subscription

https://support.google.com/googleplay/

The steps to renew a canceled subscription depend on which device you used to sign up for your subscription.

Website
If you signed up for your subscription on the website, just visit the ‘Account > Subscriptions’ page on the website. There you’ll be able to renew your subscription.

Apple
If you signed up for your subscription in the iOS app, please follow the steps here to renew your subscription – https://support.apple.com/en-nz/HT202039.

Android
If you signed up for your subscription in the Android app, please follow the steps here to renew your subscription – https://support.google.com/googleplay/answer/7018481?hl=en.

Yoga with Kassandra is free to download and explore as you please, you are able to watch preview videos for categories and see all the classes that are available on the app. There is a free 7 day trial for new members and the membership can then be cancelled at any time if desired.

There is no ‘single class pass’ available in the app, just one simple subscription payment for unlimited access to the entire app.

We’ve made our pricing simple, one monthly payment of $13.99 USD or one yearly payment of $139.99 USD for unlimited access to the entire app. Simply go to play any class in the app and follow the prompts for sign up. When you try to play a class, you will be prompted to sign up to the app, follow the prompts to accept the terms of service and confirm your subscription to the app, you will then have unlimited access to all yoga and workout classes.

The video you are trying to access belongs to the overall yoga and workout app subscription. The monthly subscription price unlocks not only the video you are trying to play but gives you access to the entire and ever growing library of classes.

Access to the app is based on a monthly or yearly subscription which automatically renews. You can cancel at any time.

Yes, once you are subscribed to the app simply navigate to the video you wish to save and tap the cloud icon in the top right corner. As long as you are subscribed to the app, you will be able to view that class anytime, anywhere without internet. You downloaded videos will be saved in the ‘Downloads’ section, which you can find in the top left drop down menu in the app.

This can be for a few reasons relating to your Apple or Google App settings or purchase information. Most commonly, simply make sure ‘in-app purchases’ are switched on in your App Store settings.

Apple
Head into your settings on your phone > General > Restrictions > In-App purchases

Android
Open the Google Play Store > Tap Menu > Settings

Still need help? don’t hesitate to contact the app support team.

You do not need Facebook to subscribe to the app.

The app supports casting, allowing you to stream the videos directly to your TV. This can be done using one of the following methods described below:

Google Chromecast or AndroidTV

If you have a Google Chromecast device connected to your TV or have a TV with AndroidTV built in, you can cast from either an Android or iOS device*. To do this:

1. open any video
2. tap the cast button  at the top right
3. then select your device from the pop-up menu to start casting

Apple Airplay

If you have an AppleTV device or another device that supports Airplay, such as the latest Roku devices or Samsung TVs, you can cast videos from an iOS device* by following the steps below:

1. open any video
2. tap the cast button  at the top right
3. tap More Devices  from the first pop-up menu
4. then select your device from the second pop-up menu to start casting

Other TVs or Devices (e.g. Samsung, LG, Amazon FireTV)

Some TVs & devices use another form of casting called Miracast. You can use an Android device** with screen mirroring to cast to these devices. To do this:

1. In your settings on your Android phone or tablet, open the ‘Wireless Display’ application. This may also be found in the command centre when swiping down from the top of your screen.
   • The name of the Wireless Display application may vary depending on the device type and model. Refer to the device’s carrier or manufacturer user manual for more details.
2. select your device from the connection menu to start casting your phone’s screen
3. open the app
4. open any video & tap full screen to watch on your TV

*Your mobile device and casting device need to be connected to the same WIFI network for casting to be available

**iOS & Google Pixel devices do not support Miracast so can only be cast to a TV using either Airplay or Chromecast.